Refund Policy:
Please inspect your shipments carefully upon delivery and notify Big Guy Little Guy Promotions, Inc. within 10 business days of receipt of any shortages, damages, defects, errors, or order discrepancies. All returns must receive prior approval. To return, please contact Big Guy Little Guy Promotions, Inc. with your invoice number. Returned merchandise must be shipped in original packaging with all instructions and appropriate materials included. Big Guy Little Guy Promotions, Inc. reserves the right to inspect all returned merchandise carefully for acceptability. Returns of decorated, washed, used, or altered garments, merchandise or products will not be accepted or credited. Refused or canceled orders will be subject to an additional 30% restocking fee plus any freight or C.O.D. charges.We take great care in checking, double checking, triple checking and sometimes even fourple checking our orders to ensure you receive you order as requested. Hey we've been doing this for a while, and we like to think we're purdy darn good at it. Sometimes mistakes are made. If it's our fault, we'll fix it. We may blame Canada, but we'll still fix it.
Privacy Policy:
Privacy & Security
Big Guy Little Guy Promotions, Inc. takes your privacy seriously. Please read the following to learn more about our privacy policy.How Big Guy Little Guy Promotions, Inc. Uses Your Personal InformationThis policy covers how Big Guy Little Guy Promotions, Inc. treats personal information that it collects and receives, including information related to your past use of our products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.This privacy policy only applies to Big Guy Little Guy Promotions, Inc.This policy does not apply to the practices of companies that Big Guy Little Guy Promotions, Inc. does not own or control, or to people that it does not employ or manage.
INFORMATION COLLECTION AND USE
Big Guy Little Guy Promotions, Inc. collects personal information when you register with us, when you buy our product, when you visit Big Guy Little Guy Promotions, Inc. pages or the pages of certain Big Guy Little Guy Promotions, Inc. partners, and when you enter our promotions. We may combine information about you that we have with information we obtain from business partners or other companies.When you register we ask for information such as your name, email address, birth date, gender, address, ZIP code. When you register with Big Guy Little Guy Promotions, Inc. and sign in to our services, you are not anonymous to us. Big Guy Little Guy Promotions, Inc. uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
INFORMATION SHARING AND DISCLOSURE
Big Guy Little Guy Promotions, Inc. does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested.Big Guy Little Guy Promotions, Inc. works with vendors, partners, advertisers, and other service providers in different industries and categories of business.
CONFIDENTIALITY AND SECURITYWe limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
CHANGES TO THIS PRIVACY POLICY
Big Guy Little Guy Promotions, Inc. may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Big Guy Little Guy Promotions, Inc. account or by placing a prominent notice on our site.
Terms of Service:
Artwork Requirements
Big Guy Little Guy Promotions, inc. accepts electronic art and camera ready artwork.Popular Formats We Prefer:Adobe Illustrator [.ai, .eps, .pdf]   ~Always convert font to outlinesMacromedia Freehand [.fh0, .eps, .pdf]  ~Always convert fonts to pathsCorel Draw [.cdr, .eps, .pdf]  ~Always convert font to curvesWe do not accept .jpg, .gif, .bmp, or Photoshop files for spot color printing. 
*Manipulation of art may incur a charge. If a low resolution file is submitted, our art department can redraw or recreate most artwork for a fee.  If you are not sure that your art meets our requirements just email us your logo to art@bigguylittleguy.com and we'll review your artwork for you.
Ordering
It's easy to place an order online with our new state of the art shopping cart! Just add items to your cart and submit, it's that easy! We accept orders from anyone, that includes for personal use, business, corporate, or whatever other use you can think of!
Payment, Pricing & PromotionsCredit cards: All orders are shipped prepaid. We accept Visa, MasterCard, American Express, and Discover
All prices on the site are quoted in US dollars.
Shipping Information & Production TimeGround Shipping is FREE.  If you need 3-Day, 2-Day or Overnight Shipping, please call 888.987.2454 for a quote before placing your order.  Printed orders take approximately 7-10 business days to ship for standard production.
Updating Account InformationTo update your account information, you must first create an account. This is done when you place an order with us. Once an account has been created, just login to view your order, find tracking information, or update account information.
Minimum Order Quantity RequirementAll orders, whether they be blank or imprinted, have a set minimum purchase requirement (depending on the item, see item details for its minimum).